Refund Policy

Clear guidelines and procedures for requesting refunds on flilunoviara services and programs

Refund Eligibility

We understand that circumstances change, and we want to be fair to our clients while maintaining sustainable business practices. Our refund policy applies to specific situations and timeframes outlined below.

  • Program cancellations must be requested within 14 days of enrollment
  • Consultation services cancelled at least 48 hours before scheduled appointment
  • Digital products returned within 7 days with proof of technical issues
  • Monthly subscription services cancelled before the next billing cycle
  • Workshop registrations cancelled minimum 5 business days prior to event

Refund Process Steps

Follow these steps to request a refund. Processing typically takes 5-10 business days once approved.

1

Submit Request

Email your refund request to info@flilunoviara.com with your order details and reason for cancellation.

2

Review Period

We'll review your request within 2 business days and confirm eligibility based on our policy terms.

3

Processing

Approved refunds are processed back to your original payment method within 5-10 business days.

4

Confirmation

You'll receive email confirmation once the refund has been processed and sent to your bank.

Non-Refundable Services

Certain services and situations are not eligible for refunds due to the nature of the work or resources already provided.

  • Completed consultation sessions or coaching calls
  • Custom financial analysis reports already delivered
  • Workshop attendance after the event has begun
  • Digital downloads accessed more than 7 days ago
  • Late cancellation requests beyond specified timeframes

Important Policy Notes

All refund requests are reviewed individually. Processing times may vary during busy periods. Bank processing fees for international transactions may apply and are not covered by flilunoviara.

Payment Method Processing

Refunds are processed back to your original payment method. Different payment types have varying processing timeframes:

  • Credit cards: 3-5 business days after processing
  • PayPal: 1-2 business days after processing
  • Bank transfers: 5-10 business days after processing
  • Digital wallets: 2-4 business days after processing

Need Help with Your Refund?

Email us at info@flilunoviara.com

Call +61 412 757 637

Visit us at 29 Cavenagh St, Darwin City NT 0800, Australia